180 Perspective Change Blog

180 Perspective change is about Customer & Market Centric perspective. In most dashboards and analytics tools the primary focus is on some internal object like business unit, sales team, channel, offering, etc. This is a major root cause for Blind spots and biased decisions in management.

Our focus is on Customers and Markets, understanding how to adapt to customers' needs and situations, optimize up- and cross-sales, new customer acquisition and retention. The primary focus is on Opportunities & Risks in the markets - Company's role is to adapt and make most of them! Our brand is about outside-in, bottom-up intelligence and taking those insights to operations. Hence, 180ops. Enjoy, follow and share :)

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Change management is a critical practice for modern businesses striving to stay competitive and achi...

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Sales don’t end when a customer buys a product. That's where Customer Success Managers (CSMs) come i...

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For a Software-as-a-Service (SaaS) company, keeping customers happy and loyal can boost revenue. Cus...

A Customer Success Specialist helps customers use a product or service. They offer training, address...

Just like top sports teams trust their playbooks to win, businesses can use customer success playboo...

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Automating customer success can save time and make customers happier.

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Are you interested in a career where you can help others and build lasting relationships? Becoming a...

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Organizing the perfect customer success team helps your customers get the most out of your products....

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Imagine having a friendly team that always makes sure you're happy with what you bought. That's what...

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Creating a strong customer success strategy is important for any business wanting to keep customers ...

180 Perspective Change Blog

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