180 Perspective Change Blog

180 Perspective change is about Customer & Market Centric perspective. In most dashboards and analytics tools the primary focus is on some internal object like business unit, sales team, channel, offering, etc. This is a major root cause for Blind spots and biased decisions in management.

Our focus is on Customers and Markets, understanding how to adapt to customers' needs and situations, optimize up- and cross-sales, new customer acquisition and retention. The primary focus is on Opportunities & Risks in the markets - Company's role is to adapt and make most of them! Our brand is about outside-in, bottom-up intelligence and taking those insights to operations. Hence, 180ops. Enjoy, follow and share :)

Setting clear Customer Success goals helps companies grow. Align these goals with business objective...

Understanding customer success can help improve how customers use your product.

Customer success helps customers succeed with products or services they buy. It’s different from cus...

Woman Wearing Gray Blazer Writing on Dry-erase Board

Many SaaS companies lose out on big profits from existing customers. They focus too much on new sale...

Customer Success can affect a business's relationship with its customers. This guide shows how to ke...

Does your business struggle to keep customers happy and reduce support tickets? A formal Customer Su...

Imagine buying a toy and not knowing how to play with it. Customer success steps in to help you enjo...

To thrive as a Customer Success Manager (CSM), mastering a mix of skills is important. From empathy ...

Three Woman Sitting on White Chair in Front of Table

Customer Success Roles: Important Positions on Your Team

A Customer Success Manager (CSM) helps companies keep their customers happy and ensures they use pro...

180 Perspective Change Blog

MOST READ ARTICLES

Want to boost your Datadriven maturity?