180 Perspective Change Blog

180 Perspective change is about Customer & Market Centric perspective. In most dashboards and analytics tools the primary focus is on some internal object like business unit, sales team, channel, offering, etc. This is a major root cause for Blind spots and biased decisions in management.

Our focus is on Customers and Markets, understanding how to adapt to customers' needs and situations, optimize up- and cross-sales, new customer acquisition and retention. The primary focus is on Opportunities & Risks in the markets - Company's role is to adapt and make most of them! Our brand is about outside-in, bottom-up intelligence and taking those insights to operations. Hence, 180ops. Enjoy, follow and share :)

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Sales don’t end when a customer buys a product. That's where Customer Success Managers (CSMs) come i...

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For a Software-as-a-Service (SaaS) company, keeping customers happy and loyal can boost revenue. Cus...

A Customer Success Specialist helps customers use a product or service. They offer training, address...

Just like top sports teams trust their playbooks to win, businesses can use customer success playboo...

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Automating customer success can save time and make customers happier.

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Are you interested in a career where you can help others and build lasting relationships? Becoming a...

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Organizing the perfect customer success team helps your customers get the most out of your products....

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Imagine having a friendly team that always makes sure you're happy with what you bought. That's what...

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Creating a strong customer success strategy is important for any business wanting to keep customers ...

Setting clear Customer Success goals helps companies grow. Align these goals with business objective...

180 Perspective Change Blog

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