180 Perspective Change Blog

180 Perspective change is about Customer & Market Centric perspective. In most dashboards and analytics tools the primary focus is on some internal object like business unit, sales team, channel, offering, etc. This is a major root cause for Blind spots and biased decisions in management.

Our focus is on Customers and Markets, understanding how to adapt to customers' needs and situations, optimize up- and cross-sales, new customer acquisition and retention. The primary focus is on Opportunities & Risks in the markets - Company's role is to adapt and make most of them! Our brand is about outside-in, bottom-up intelligence and taking those insights to operations. Hence, 180ops. Enjoy, follow and share :)

Understanding customer success can help improve how customers use your product.

Customer success helps customers succeed with products or services they buy. It’s different from cus...

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Many SaaS companies lose out on big profits from existing customers. They focus too much on new sale...

Customer Success can affect a business's relationship with its customers. This guide shows how to ke...

Does your business struggle to keep customers happy and reduce support tickets? A formal Customer Su...

Imagine buying a toy and not knowing how to play with it. Customer success steps in to help you enjo...

To thrive as a Customer Success Manager (CSM), mastering a mix of skills is important. From empathy ...

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Customer Success Roles: Important Positions on Your Team

A Customer Success Manager (CSM) helps companies keep their customers happy and ensures they use pro...

Measuring how well a company meets customer needs is important for business growth.

180 Perspective Change Blog

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